If you are not happy with your purchase, full priced items or items using discount codes can be returned for a Store Gift Card. Request a return by simply emailing us or completing the form below and we’ll advice you of the return process.
We reserve the right to refuse returns, including those which our payments processing partners have identified as fraudulent.
We are unable to refund shipping costs for returns or exchanges.
All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy upon receipt of order, subject to the following terms and conditions:
– Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.
– Items purchased as part of a set or a multi-item pack/set must be returned as a whole set.
– This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable including personalised products.
Met all the requirements?
Email our Beauty Concierge Team at [email protected] or click the button below to start the return/exchange process by filling in the form. Please provide your order number, the name of the item(s) you wish to return and the reason for the return.
If the returned product/s do not match the above conditions the order will be returned back to the sender. ENUESQUE reserves the right to reject any return if the product has been returned back to us not in its original condition.
– Gift Cards / Store Credits can be used in conjunction with Sale Items and sitewide.